Privacy Policy

RIZMI respects each individual’s right to privacy by providing you with security for your details that you have shared with us. This Privacy Policy (“Policy”) applies to personal information that we collect through our website at www.rizmi.io as well as any other related sites and applications. This Policy does not apply to websites operated by other organizations and other third parties. The Policy also applies to personal information that we collect when you use or interact with our services through any correspondence made with us by phone, e-mail or otherwise. The Policy aims to inform you about the type of information we gather, who we share it with, what we use it for, how we keep it secure and what your data privacy rights are.

Collection

In accordance with applicable Anti-Money Laundering and Counter-Terrorism Financing regulations and laws, RIZMI has an obligation to collect information and verify the identity of its clients. This information is referred to as Know Your Client information or KYC information. Specifically, the information we collect for KYC identification may include identity, contact details, National Identifier, Socio-demographic, transactional, financial, contractual, documentary data, etc. RIZMI will carry out its customer identification and verification procedures.

When subscribing to our products and services as well as signing up as an affiliate the Customer will be providing RIZMI and its affiliated entities with personal information. By subscribing to our products and services and/or signing up as an affiliate the Customer acknowledges and agrees that their consent is voluntarily provided to RIZMI and its affiliated entities.Personal information is any information about the Client, that identifies the Client or by which the Client’s identity can reasonably be ascertained.

RIZMI will also maintain records of all transactions and activities on the Client’s account(s), including, but not limited to, details of algorithmic set up on the Client’s account(s). RIZMI may also collect information about the Client from publicly available sources such as company registers, online search engines and etc. At any time, upon request, the Client may gain access to the information RIZMI holds about the Client. RIZMI may also record telephone conversations between the Client and persons working for RIZMI. Such recordings, or transcripts from such recordings, may be used to resolve any dispute between the Client and RIZMI and with a view to satisfying RIZMI’s statutory obligations including requests from regulators and other government bodies. RIZMI will also collect and hold information about the Client when the Client completes the online application or other type of form or operates and deals on the Client’s Account through RIZMI’s websites.

RIZMI may collect sensitive information about a Client if:

  • The collection is required or authorised by applicable laws or court/tribunal order;
  • The client consents to the collection and the information is reasonably necessary for RIZMI’s functions and activities;
  • RIZMI reasonably believes that collection is necessary to lessen or prevent a serious threat to the life, health or safety to an individual or the public, and it is unreasonable or impracticable to obtain the clients’ consent to the collection;
  • RIZMI has reason to suspect that unlawful activity or misconduct of a serious nature that relates to RIZMI’s functions or activities is being or may be engaged in;
  • RIZMI believes that the collection is reasonably necessary to assist to locate a person who has been reported as missing.

The Client need not give RIZMI any of the personal information about the Client requested in the application forms. However, without that information RIZMI may not be able to process the application for the Client and/or provide services to the Client. While RIZMI make every effort to ensure that all information RIZMI holds about Client is accurate, complete and up to date, Client need to notify RIZMI promptly if there are any changes to your personal information. Should the Client have any questions or complaints about the Client’s privacy, the Client should contact RIZMI. From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. We use the information we receive from these third parties to enhance the services we provide to you, such as providing curated content that is relevant to services we provide you or topics you are interested in.

When you visit our website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area (EEA), this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (for example, country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytic purposes and to improve the quality and relevance of our website to our visitors.

Some of this information may be collected using cookies and similar tracking technology. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy below.

Access and Correction

The Client can gain access to his/her personal information that RIZMI holds about the Client via support here. RIZMI will process the Client’s request usually within 20 days. If the Client’s request is complex, more time may be needed in which case RIZMI will advise the Client of the extra time required. There is no fee for requesting access to the Client’s information, although RIZMI may charge the Client the reasonable cost of processing the Client’s request. In some circumstances the law may allow RIZMI to deny the Client access. Access may also be denied if RIZMI has reason to suspect that unlawful activity or misconduct of a serious nature relating to RIZMI’s functions and activities may be engaged in, and if giving access would be likely to prejudice any appropriate action. In such a case RIZMI will explain to the Client the reason for refusing access unless it would be unreasonable to do so, other regulatory matters, and the complaint mechanisms available.

RIZMI requires Clients to promptly notify RIZMI in writing of any changes to the personal information that RIZMI holds about the Client. This will ensure that the Client’s personal information held by RIZMI is up to date.The Client may contact RIZMI via support here to correct or update personal information held by RIZMI about the Client which the Client believes is inaccurate or outdated.

Should RIZMI disagree with the Client as to the accuracy of the information, the Client may request that RIZMI attach a statement to that information noting that the Client considers it inaccurate or incomplete. RIZMI will provide the client with written notice if it refuses to correct the personal information, which will set out the reason for refusal (unless this would be unreasonable), the mechanisms available to complain about the refusal, and any other relevant matters.

If RIZMI is satisfied that the information is inaccurate, out-of-date, incomplete or irrelevant or misleading, RIZMI will take all reasonable steps to correct the personal information to ensure that it is accurate, up-to-date, complete, relevant and not misleading.

Sharing Information With Our Affiliates

We may share personal information described above with our affiliates for business purposes, such as, but not limited to, informing customers about new products and services, or to aid in the activities of the company, its affiliates, or employees, and as permitted by applicable law. Our affiliates may include companies controlled or owned by us as well as companies that have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address, trading and account information. Our affiliates maintain the privacy of your information to the same extent RIZMI does in accordance with this Policy.

Sharing Information With Third Parties

RIZMI does not disclose your personal information to third parties, except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with RIZMI, including those that provide professional, legal, or accounting advice to RIZMI. Non-affiliated companies that assist RIZMI in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services and only for the purposes that RIZMI dictates. RIZMI may aggregate data on an anonymous basis about its clients’ activities and disclose such data to third parties.

We may also disclose your personal information to third parties to fulfill your instructions or pursuant to your expressed consent. We want you to know that RIZMI will not sell your personal information.

Legal Disclosure

Under limited circumstances, RIZMI may disclose your personal information to third parties as permitted by, or to comply with, applicable laws.Except as described in this privacy policy, we will not use your personal information for any other purpose, unless we describe how such information will be used at the time you disclose it to us or we obtain your permission.

Marketing

RIZMI intends to use your personal information (other than sensitive information) for marketing products and services and RIZMI requires your consent for that purpose. By subscribing to our products and services and/or signing up as an affiliate the Customer acknowledges and agrees that your consent is voluntarily provided to RIZMI. If you do not wish to use your data for use for marketing as described in this policy, you may exercise your right to opt-out by notifying RIZMI in writing via support here. In regards to sensitive information, RIZMI will obtain the consent of the client before using or disclosing sensitive information for the purposes of marketing.

RIZMI clients also have the right to contact RIZMI and request not to receive marketing communications, and for RIZMI not to disclose their personal information to other entities for the purposes of marketing, as well as request RIZMI to provide the source of the individuals personal information if is practicable or reasonable to do so.

International Transfer

Subject to certain conditions, we may transfer your personal information to a third party in countries outside the country you are residing for further processing in accordance with the purposes set out in this Privacy Policy. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. We have implemented similar appropriate safeguards with our third party service providers and partners.

Security Technology

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

In particular, we:

  • hold personal information in secure facilities and where the information is held electronically, on secure servers.
  • use encrypted transmission links whenever we can.
  • use other safeguards such as firewalls, authentication systems (e.g.,passwords), and access control mechanisms to control unauthorised access to systems and data.
  • regularly review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
  • restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations.
  • RIZMI may discipline or terminate individuals who maliciously acquire information, without being entitled to its access.

Once client information is no longer needed, RIZMI will take reasonable steps to destroy or de-identify the information as long as RIZMI is not required by any law or regulatory requirement.

EEA Residents – GDPR

The following provisions are only applicable to EEA Residents:

Your Data protection Rights

Subject to certain conditions, data protection law provides individuals with rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:

  • Right to obtain a copy of your personal information. You have the right to obtain a copy of the personal information we hold about you.
  • Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal information. We will then correct out records, and notify any third parties to whom such personal information may have been transmitted as described above.
  • Right to opt-out of marketing communications. You can exercise this right by contacting us via support here
  • Right to withdraw consent. You may withdraw your consent to the processing of your personal information at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal information is essential.
  • Right to object to processing. You may request that we stop processing your personal information. Please note you may not be able to benefit from certain service features for which the processing of your personal information is essential.
  • Right to erasure. You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so.
  • Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority directly.You may contact the authority of the country you reside in. Please find further details here .

If you wish to exercise any of these rights, please contact us via support here. Please note that you may be required to prove your identity for us to service you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Lawful Basis for Processing Personal Information

Our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect vital interests.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information) as far as permitted by law.

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the lawful basis on which we collect and use your personal information, please contact us.

Cookie Policy

RIZMI use cookies and similar technologies for various purposes including to distinguish you from other users of our websites. By continuing to use our websites, you agree to our Cookie Policy.

Cookies are text files containing small amounts of information. They are downloaded to your computer or device when you visit a website. They don’t tell us who you are but they do enable us to recognise your device and where you have made various preferences or actions they enable us to remember them.

How We Use Cookies

RIZMI collects information from cookies and stores it in an internal database. This information is retained in accordance with our Privacy Policy. This website uses the following cookies and web beacons:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can configure your browser to block or alert you about these cookies, but certain areas of the site will not function properly.

Performance Cookies

These cookies collect information about how you use our websites. For instance, they tell us which pages you visit most often, and if you receive any error messages from our web pages. These cookies do not identify you. All information they collect is aggregated and therefore anonymous. We use these cookies to measure and analyse how our customers’ use our website and to improve their functionality and the user experience.

 

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Targeting Cookies

These cookies may be set throughout our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store personal information that could identify you directly, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies and web beacons, you will experience less targeted advertising. The website does not track users when they cross to third party websites, does not provide targeted advertising to them and therefore does not respond to Do Not Track (“DNT”) signals.

Managing Your Cookie Preferences

You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. However, if you do decide to disable cookies you may not be able to access some areas of our website or the website may function incorrectly.

How to contact us

Questions, comments and requests regarding our Cookie Policy should be addressed to us via support here.

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